how to cancel nfl game pass auto-renewal

The plaintiff alleges that the NFL has “a scientifically designed process” to reduce “churn,” and that the process has “been developed and tested by experts in behavioral science and psychology and include interrelated manipulative design tactics referred to as ‘ dark patterns.’” As a result, he alleged that the NFL “can scientifically ensure that no more than a fixed percentage of users will successfully navigate the gauntlet of obstacles laid down in front of them if they decide to cancel.” The complaint then makes some interesting guesses about what happened behind the scenes. His attempts to resolve the problem by talking to chatbots and live representatives were frustrating and didn’t help.

He found the cancellation instructions to be unclear and unintuitive, and he was charged a fee, even after he thought he had cancelled. The plaintiff alleges that when he learned that his Game Pass subscription was going to be converted to an NFL + subscription, he attempted to cancel.

It’s a little hard to tell from the complaint exactly what happened, but the gist of the argument is familiar. The plaintiff alleges that the company used deceptive practices to automatically subscribe its Game Pass users to a new streaming service, NFL+, without their clear knowledge or consent, and that the NFL later made it difficult for them to cancel. Last week, a plaintiff filed a proposed class action against the NFL over its automatic renewal practices.

How to cancel nfl game pass auto-renewal